RANW is one of 15 local Associations participating in the Statewide Professional Standards Program. Please scroll for more information about this service.

REALTORS^® voluntarily agree to abide by the REALTOR^® Code of Ethics. If a real estate agent has joined the REALTOR^® association, they pledge to meet the Code of Ethics’ high standards of professional conduct. The Code of Ethics includes 17 Articles: Articles 1-16 relate to ethical conduct and Article 17 creates the duty and privilege for REALTORS^® to arbitrate contractual and certain non-contractual disputes.
National Association of REALTORS^® Code of Ethics

The Wisconsin REALTORS® Association provides Professional Standards enforcement procedures for RANW.
An ethics complaint may be filed with the Wisconsin REALTORS® Association at 4801 Forest Run Road Suite 201 Madison, WI 53704.

Mediation

Mediation is a process where parties, with the assistance of a neutral mediator, attempt to resolve their dispute by mutual agreement. REALTOR^® mediation is a free alternative dispute resolution technique used as an alternative to litigation or formal ethics or arbitration hearings. 

Ethics

If you believe a REALTOR^® has violated one or more articles of the Code of Ethics, a complaint alleging a violation of the Code of Ethics may be filed with the WRA:

How to file an ethics complaint

Prior to filing an ethics complaint, you may find more information about the process in the National Association of REALTORS^® publication “Before You File an Ethics Complaint” brochure online: click here.

• Form #E-1 Ethics Complaint

Arbitration

REALTORS^® agree as a condition of membership to arbitrate contractual and certain non-contractual disputes in accordance with Article 17 of the Code of Ethics. Although there may be additional filing options, similar to filing an ethics complaint, an arbitration request may be filed with a member’s local association of REALTORS^®. 

Ombudsman Services

REALTORS® Association of Northeast Wisconsin (RANW) proudly offers ombudsman services to help resolve disputes and promote effective communication between members and the public. Our goal is to ensure fairness, professionalism, and mutual understanding in every interaction.  Please contact RANW at 920-707-9901.

Mediation of Monetary Dispute Required

The Statewide Professional Standards Program requires REALTOR® parties to participate in mediation prior to a dispute being heard by an Arbitration Panel when the requested arbitration relates to a mandatory arbitrable issue, one where the controversy arises out of a real estate transaction and their relationship as REALTORS®. 

Mediation is being offered to parties prior to submission of an arbitration request and review by a Grievance Panel of the Professional Standards Committee. If either party questions whether the dispute would be considered a mandatory arbitrable issue, they may request that mediation be deferred until after an arbitration request is reviewed by a Grievance Panel.  If the named Respondent requests review, the complainant will be asked to file a Request for Arbitration that will be submitted to a Grievance Panel to determine if an arbitrable issue exists, and whether arbitration would be voluntary or mandatory. See Article 17 of the Code of Ethics for further details.

• Request for Mediation Form

Additional resources

• NAR Ethics Complaints, Arbitration Requests and Related Information
• NAR Arbitration Guidelines
• NAR Professional Standards Resources

WRA Professional Standards Administrator

Phone Number:  608-242-2299
email: psa@wra.org